Dynamics 365 Artificial Intelligence
Empower people across your organisation to discover predictive insights, take informed actions, and improve customer experiences leveraging the power of AI. The latest AI-enabled applications in Dynamics 365 include the customer-centric side of the business, specifically Customer Service, Sales and Marketing Insights. In this blog, we focus on the AI enhancement designed for the Dynamics 365 Market Insights application.
Microsoft Dynamics 365 Artificial Intelligence
Dynamics 365 AI—Business Intelligence Insights | Microsoft Dynamics 365
Enable the people closest to business challenges to resolve them using intelligent apps.
Help everyone shine with the power of AI
Enable everyone, across every team, to make better and more impactful decisions by converting your data into insights with the intelligence of Microsoft AI. Whether your focus is on accelerating a single process or disrupting your entire industry, get there by making AI accessible and useful throughout your business. With Dynamics 365, every group has the freedom to solve problems and make decisions on their own with the help of intelligent tools.
Get in-depth insights
Make each touchpoint more relevant and responsive with proactive, data-driven insights into customer needs and behaviours.
Remove business silos
Gain a deeper understanding of your customers and organisation by unifying relationships, processes, and data across apps.
Respond with greater agility
Adapt to market conditions and changing customer needs with easily adjustable AI functionality.
Transform on your terms
Help your teams simplify AI adoption with intuitive interfaces, detailed guidance, and apps that integrate seamlessly.
Explore Dynamics 365 AI offerings
Enrich customer experiences with out-of-the-box insights applications
Enhance core business processes with AI functionality
Sales Insights Add-in for Dynamics 365 Sales
Increase sales and improve decision making with AI-powered insights fueled by customer data.
Dynamics 365 Sales capabilities
Activate digital selling and sales acceleration by connecting people and processes.
Meet buyers where they are
Shorten the sales cycle by using a single workspace—powered by AI—that has everything sellers need to engage the right customer, stay focused, and maximise productivity.
Within a unified experience from Dynamics 365, view contextual LinkedIn profiles and insights as part of account, contact, lead, and opportunities records.
Access customer data and insights in Microsoft Teams to collaborate productively within the sales team.
Boost seller productivity
Get suggestions to automatically create new records such as contacts, meetings, and tasks.
Keep selling on the go
Stay on top of tasks from anywhere with a mobile-first interface that includes push notifications and robust search, and quickly create or update records in mobile-optimised forms.
Adapt to rapid changes
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Gain visibility and control over revenue with a flexible forecasting solution that reveals risks and opportunities.
Customer Service Insights Add-in for Dynamics 365 Customer Service
Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.
Dynamics 365 Customer Service capabilities
Discover the end-to-end solution that delivers consistent, connected support across all channels.
Watch an overview
Provide self-service support
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Quickly address and resolve issues using AI-powered virtual agents, freeing agents to handle more complex matters.
Personalise customer service engagements
Give agents a holistic view of the customer’s profile and their previous interactions with your support team.
Empower teams with tools for increased productivity
AI-powered suggestions use real-time context cues to recommend similar knowledge articles or cases. Agents can reference those resources to resolve customers’ issues quickly.
Optimise service with actionable insights
Built-in AI detects emerging trends and automation opportunities across support topics, agents, engagement channels, and knowledge management to enhance support delivery.
Deliver proactive service with IoT